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Considered to be the premier destination among the top 3 locations for outsourced contact center services, a Call Center in the Philippines has several critical advantages:
Inexpensive labor pool. College Educated labor cost approximately 12% of U.S. Market. Translates into $10-15 per hour saving over U.S. costs in labor alone..
Low operating costs. Mature Telecommunications infrastructure consisting of 8 Fiber Optic submarine cables connect the Philippines internationally with clear, high speed, cost efficiency. Telecom costs are competitive to those in the United States.
Best English language accents of the three major offshore call center outsourcing countries.
LANGUAGE
The English proficient population (80million +) enjoys a 95% literacy rate with a strong American orientation. Public schools teach English, many radio and TV stations broadcast exclusively in English and all leading Newspapers publish in English. The Dominance of English media sources ensures the highest level of accent neutrality and conversational proficiency for the Philippines among all the major outsourcing countries.
ESTABLISHED BUSINESS CENTER
Do not be misled by the Philippines being a third world country. In fact over 500 international corporations currently do business in the Philippines.. Companies such as IBM, Intel, Cisco, Microsoft, Sun, HP, Sun, Siemens, Citibank, HSBC, AOL, E-loan, Dell, US Air, Expedia, etc. So if you are looking for a call center, join the blue chips established here. You can be sure of the quality the Philippines call centers can offer. Over 110,000 stations currently in operation.
HUMAN RESOURCES
The Philippines graduates over 400,000 college students annually. With 70,000 engineers and 100,000 computer science majors graduating each year, the Philippines has the fastest growing pool of IT manpower among the call center outsourcing countries.
The telecom industry thus provides a highly skilled, educated and motivated labor pool.
Expat-friendly lifestyle, comfortable pricing on housing and services, and culture ensures availability of high quality middle management staff.
TELECOM STRUCTURE
Businesses in the Philippines enjoy access to state-of–the-art facilities at the most affordable rates in Asia. The latest technologies in Predictive, Progressive and manual dialing systems are all available as well as newest proven VOIP technology for increased savings in outbound calling.
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